Senior Assistant Director, Collections & Loans

Senior Assistant Director, Collections & Loans

Position Summary:

The Senior Assistant Director for Collections and Loans is responsible for delinquency management services preventing past due accounts from reaching bad debt status. This position will manage student payment plans for past due accounts internally and externally with third party vendors. The Senior Assistant Director works closely with the Bursar | Director of Student Accounts, Budget and Finance, other university partners, and outside agencies to ensure internal recovery efforts are successful.

The Senior Assistant Director will perform collections reporting and analytics, maximizing collection strategy and ensuring receivables are maintained within established metric goals. The Senior Assistant Director is also responsible for all credit and collection activities relating to student accounts including Federal Perkins, Massachusetts No Interest (MNIL), and Institutional Loans.

• Send and monitor delinquent accounts between college and collection agencies
• Formulate, recommend, and implement changes to policy or procedure for a more streamlined collections process
• Maintain documentation to assist agencies in the collection of outstanding accounts
• Manage student outreach plan to ensure students are appropriately informed of account information, clarify delinquent balances, explain financial obligations and past due payment plan terms
• Adhere to rules and guidelines surrounding collections activities, Fair Debt Collections Practices Act (FDCPA), and internal applicable policies and procedures
• Act as a liaison between the university and outside loan servicing company (Federal Perkins Loans and Institutional Loans)
• Responsible for past due balance payment plan setup and collection of overdue accounts
• Provide backup for collection agency liaison for litigation and delinquent accounts
• Assist with alternative loan certifications in partnership with the Financial Aid Office
• Manage and oversee Massachusetts No Interest Loan (MNIL) program
• Manage and generate yearly tax 1098T forms for student population
• Serve as backup to the Associate Director (cashier functions)
• Other duties that may be assigned

• Bachelor's Degree preferred
• Two to four years of credit and collection experience preferred
• General accounting office experience and previous work on a computerized accounting system preferred
• One to three years" experience required in handling cash receipts and deposits
• Demonstrated ability to collect funds

• Excellent written and verbal communication skills
• Ability to present ideas and information clearly to stakeholders
• Skilled in writing reports, project documentation, and status updates
• Experience in negotiating project deliverables, deadlines, and resource allocation
• Ability to manage client and vendor relationships with diplomacy and tact
• Ability to identify issues and create practical solutions quickly
• Experience in troubleshooting and resolving conflicts within teams or projects
• Strong organizational skills with the ability to prioritize tasks effectively
• Ability to manage multiple projects simultaneously and meet deadlines
• Experience with time-tracking tools and software
• Strong focus on accuracy in work, especially in planning and reporting
• Ability to spot issues or discrepancies and address them proactively
• Strong computer skills required in Microsoft Word and Excel

Professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Attendance at training or conferences once or twice a year.

The job grade for this position is Grade 5. The expected wage range for this position is between $58,000 and $70,000 which reflects what we reasonably expect to pay for this role. Wentworth Institute of Technology is committed to fair, transparent, and legally compliant compensation practices. We believe that clarity about pay structures and ranges supports equity, fosters trust, and ensures a positive workplace for all employees.

Wentworth participates in E-Verify. E-Verify is an internet-based system that compares information from your Form I-9 to records available to the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) to confirm that you are authorized to work in the United States.