Receptionist, Entertainment & Gaming

Job Overview

We are currently seeking a friendly, reliable and professional Membership Services Lead Representative to work at a high-profile company's fitness center located in Boston, MA.

• Manage day-to-day membership operations for the fitness center, ensuring a smooth and positive experience for all members.
• Track, maintain, and report on membership data to support accurate records and operational insights.
• Greet members and visitors, delivering exceptional customer service and fostering a welcoming environment.
• Address member and guest questions, concerns, and feedback in a timely and professional manner, escalating issues to leadership when appropriate.
• Handle front desk administrative tasks, including account inquiries, membership updates, and payment processing.
• Support facility standards by completing regular cleanliness and safety walkthroughs and assisting with inventory management for supplies and retail items.
• Manage the fitness center’s social media presence across platforms such as Instagram and Facebook, creating engaging content that promotes programs and offerings.
• Monitor and analyze social media performance metrics to inform content decisions and continuous improvement.
• Coordinate the member newsletter, including gathering updates, compiling information, and supporting communication needs.
• Assist with locker room operations, including annual clean-outs and ongoing locker assignments.
• Lead training for new team members, using established training guides and providing continued coaching for existing staff as needed.
• Verify member eligibility by reviewing incoming registrations and supporting documentation.
• Contribute to the development of materials for quarterly business reviews and other operational reporting.
• Administer, track, and collect data for annual member satisfaction surveys to support service improvement.

• Someone who is available to work (Monday - Friday) 8:30am - 5:30pm (1-hour break included).
• Prior experience as a receptionist or related customer service environment required.
• Ability to network, engage and interact with all clients, guests and members.
• Strong customer service, organization and communication skills.
• Competence with basic computer skills, Microsoft Suite (Word, Excel, Outlook) and web applications.
• If applicable to your location, you may be required to obtain CPR/AED and First Aid certifications (company will provide reimbursement in accordance with company’s policies).

Plus One, part of the Optum Workplace Well-being portfolio of services, provides fitness and well-being services to clients across a broad range of industries, driving employee engagement in health and wellness programs. Our services include fitness, nutrition, ergonomics, wellness coaching and health promotion. Our team members believe that the most effective way to help people adopt a healthier lifestyle is through personal connections infused with hospitality, empathy and a lot of fun.

• Medical plan choices with Health Reimbursement Account (HRA) and Health Savings Account (HSA) options
• Dental and Vision coverage plans
• 401(k) Retirement & Savings Plan
• Life Insurance (team member, spouse and dependents)
• Short and Long Term Disability Plans
• Accident & Critical Illness Insurance
• Transportation and Parking Plans
• Paid parental leave

• Paid time off
• Wellness rewards program
• Free memberships to various fitness facilities and wellness subscriptions
• 24/7 health and wellness support through the Employee Assistance program
• Entertainment and consumer discounts
• Inclusion and Belonging Council

• Free professional development courses through internal learning management systems
• Discounted certifications through industry leading agencies
• Free CPR/AED certifications
• Free continuing education courses and credits
• Employee Referral Reward program
• Please note, some of the benefits listed above are only available to team members who work full time hours.

Plus One, an Optum company, is committed to a policy of non-discrimination and equal employment opportunity. Qualified…