Community Associate, Portland St

Position: Community Associate, 200 Portland St.
* Cover the front desk during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.
* Greet members and guests with a warm and welcoming demeanor.
* Ensure all visiting guests are in accordance with WeWork's guest policy by ensuring all guests properly sign-in via Welkio tablet.
* Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for.
* Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
* Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.
* Keep the front desk clean and organized.
* Notify members of any food deliveries and couriers.
* Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.
* Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team.
* Consistently celebrate members’ successes and milestones through gifts and notes.
* Distribute all necessary info to promote the event including creation and posting of weekly events poster and individual event posters.
* Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
* Input notes into Kube or equivalent system about Members.
* Identify and execute opportunities to connect members with each other.
* Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.
* Be active on the WeWork member network to engage members.
* Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues.
* Ensure music levels and activations are appropriate to the daypart and occasion.
* Write and send broadcasts relating to building updates.
* Receive, process, sort, and organize all mail.
* Locate and issue posts via the regional system to members upon request.
* Keep the mailroom organized and clean.* “Return to Sender" for unidentified mail and former member mail after 30 days of no-pick up.
* Ensure courier parcels have all the correct details for scheduled pick-ups.
* Investigate, escalate, and resolve 'lost' packages.
* Know and explain WeWork policies and procedures around mail and mailroom.
* Track, audit, and organize keys collected and distributed.
* Manage keycard stock and request new inventory as needed.
* Collect keys and key cards upon move-out.
* Review location and how to use each piece of Emergency Equipment.
* Provide support for an automated coffee machine for guests and members.
* College graduate with a four-year degree preferred, but not required
* 1+ years of hospitality experience
* Customer service and/or sales experience a plus
* Must have strong verbal and written communication skills
* Outstanding interpersonal and multitasking skills
* Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
* Passion for entrepreneurial communities
* Passion and understanding of WeWork’s mission and values
* Proficient in basic computer skills
** Benefits:
** Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment), including: 20 days of PTO, approximately 13 paid holidays, and 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k plan; and life and AD&D insurance.
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