Exhibitor Services Associate

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Summary

Reporting to the Director of Guest & Exhibitor Services and Exhibitor Services Assistant Manager, the Exhibitor Services Associate (ESA) plays a critical role in ensuring exhibitors' needs are met throughout the event lifecycle, from pre-event coordination to post-event follow-up. The position serves as the main point of contact for exhibitors, facilitating service orders and addressing inquiries to ensure smooth event operations.

The ESA is responsible for managing exhibitor information, coordinating with internal teams, and providing on-site support during events. Additionally, the role involves troubleshooting technical issues, processing transactions, and assisting with billing and reporting. Ultimately, the ESA ensures a high level of customer satisfaction by providing efficient and effective support to exhibitors and contributing to the overall success of each event.

Summary

Reporting to the Director of Guest & Exhibitor Services and Exhibitor Services Assistant Manager, the Exhibitor Services Associate (ESA) plays a critical role in ensuring exhibitors' needs are met throughout the event lifecycle, from pre-event coordination to post-event follow-up. The position serves as the main point of contact for exhibitors, facilitating service orders and addressing inquiries to ensure smooth event operations.

The ESA is responsible for managing exhibitor information, coordinating with internal teams, and providing on-site support during events. Additionally, the role involves troubleshooting technical issues, processing transactions, and assisting with billing and reporting. Ultimately, the ESA ensures a high level of customer satisfaction by providing efficient and effective support to exhibitors and contributing to the overall success of each event.

Responsibilities

• Exhibitor Service Coordination:
  Ensure timely and accurate completion of exhibitor service orders by managing requests, managing transactions (phone, email, or in-person), coordinating with service teams, and providing exceptional customer service, resulting in seamless event execution and a high level of exhibitor satisfaction.
• Event Preparation:
  Maintain and update exhibitor lists in Momentus , ensuring that all necessary information (e.g., new exhibitors, booth changes, and contact details) is accurately entered and promptly updated to prevent order issues and ensure smooth service delivery and billing.
• Onsite Event Support:
  Effectively support exhibitors during the event by assisting with service orders, ensuring booth setup accuracy, and escalating inquiries when necessary, contributing to a well-organized and successful event.
• Post-Event Reporting and Billing:
  Prepare post-event reports highlighting successes, challenges, and solutions to improve exhibitor satisfaction, and ensure that all service order billing is closed within 24-48 hours to facilitate accurate financial processing.
• Leadership Development:
  Contribute to the growth and development of junior colleagues by providing support, training, and mentorship, ensuring they have the necessary skills and knowledge to perform their duties effectively and maintain high standards of service.
• Administrative Efficiency:
  Complete assigned projects in a timely and professional manner, ensuring the necessary actions are taken to support the Exhibitor Services Manager and overall team objectives, resulting in the smooth operation of exhibitor services and successful event outcomes.
• Actively promote an inclusive workplace environment that values and allows all individuals to feel welcome, supported, and able to contribute to the fullest potential
• Perform other work-related duties as directed by manager/supervisor

• High school diploma or equivalent required
• Proficiency in Microsoft Office Suite, Adobe, and mobile applications, with strong technical aptitude to troubleshoot issues and learn event management/point of sale systems quickly
• Excellent verbal and written communication skills with the ability to collaborate effectively across all levels of the organization
• Detail-oriented with strong organizational skills, problem-solving abilities, and critical thinking skills to adapt to various situations

• Bachelor's degree OR a minimum of one year of experience in customer service, hospitality, convention/events, or a related industry