Equipment Engineer; Chromatography

A Life Science Engineer III - Chromatography is a highly skilled and technically proficient professional responsible for leading and supporting the company’s engineering service operations. This role serves as a Subject Matter Expert (SME) on Chromatography technology and equipment, including GC, IC, SFC and Mass Spectroscopy equipment, including Single quad and multi quad, providing advanced technical support, driving service excellence, and optimizing operational workflows.

This position is a key escalation point for field service events, provides support training and development of engineering staff, validates critical service content, and contributes to pricing strategy and process improvement initiatives.

• Lead all technical needs, including managing engineering service escalations, providing triage support for troubleshooting and coaching.
• Directly support field service teams by acting as the final point of escalation for all service events in the field, resolving complex technical issues and ensuring field service teams have the necessary support to achieve successful service outcomes.
• Develop and implement SOPs for equipment qualification, ensuring compliance with regulatory requirements (e.g., FDA, EMA). Generate qualification reports that document performance tests, risk assessments, and calibration checks for audit and inspection purposes. Ensure equipment is properly qualified before use by validating performance, confirming specifications, and verifying operational limits.
• Perform remote and on-site troubleshooting during equipment service events, maintaining high service standards, across the Engineering Team.
• Performs planned maintenance, repairs, and other verification/qualification services on a variety of laboratory multi-vendor instruments
• Installs and optimizes hardware/software/network products and configurations at customer sites
• Trains and/or mentors Life Science Engineer colleagues on maintenance of HPLC/UPLC devices

• Experience repairing, troubleshooting, supporting and operating analytical chemistry or related equipment required
• Minimum 7 years experience with life science laboratory equipment (e.g. LC, LC/MS, GC or GC/MS Chromatography)
• Minimum 3 years experience with GxP environment

• Bachelor’s Degree in Chemistry, Biochemistry, Engineering or related field required