Engineer, Field Service

Overview

Provide on-site field technical services that exceed customer expectations for responsiveness, delivered at a level of quality and value that results in customer satisfaction, loyalty & retention. The role of Field Service Engineer is to manage all field service operations within an assigned field service territory.

• Drive to customer locations on a daily basis
• Provide product testing, investigation and repair of devices at customer location
• Electromechanical device installation for field-serviceable equipment
• Med Net/Life Shield support
• Med Net/Life Shield device configurations
• Install Med Net/Life Shield drug libraries as needed
• Provide customer Technical In-Service training
• Register Oracle Service Requests via laptop
• Implement hardware & software device updates via technical field projects
• Provide billable (i.e. non-warranty) field repair services
• Utilize the Field Service Basic Operating Procedures
• Management of Test Equipment
• Maintain inventory of field spare parts
• Proper expensing of all travel costs
• Must understand wireless connectivity at the configuration level and be familiar with basic troubleshooting methods including wireless encryption

• Strong cGMP, process and product knowledge
• Excellent verbal and written communication skills
• Experience with programmable medical devices and software based medical systems

• High School diploma or GED equivalent;
  Associate degree in a technical discipline, or the equivalent experience
• Minimum of 3 years of experience in a technical vocation. Healthcare background preferred

• Must be at least 18 years of age

• Travel up to 25% away and 75% regional (2-hour drive).
• Ability to use commercial air travel when necessary
• Must be able to travel on short notice
• Valid driver's license
• Must own reliable vehicle with sufficient capacity to transport repair tools and equipment to customer site
• Must be eligible for the corporate credit card
• Ability to work overtime as needed

• Must be willing to work in a hospital environment, typically a Biomed work area
• Must be willing to complete all requirements for 3rd party vendor credentialing (vaccinations, background checks, etc)
• Must have high level of hand-eye coordination and manual dexterity to work with electro-mechanical medical devices
• Must be able to lift 30-40 lbs
• Prolonged standing when installing, repairing or upgrading devices