Field Service Engineer II

Field Service Engineer II

Join to apply for the Field Service Engineer II role at Opentrons Labworks Inc.

Reports to: Director of Field Applications Scientists

Direct Reports: No

Location: Remote in Boston, MA area

FLSA Classification: Exempt

Opentrons Labworks, Inc. is a disruptive life science company leveraging its integrated lab platform to supercharge the pace of innovation in research and healthcare. Through Opentrons Robotics, thousands of institutions are automating lab operations with flexible, easy-to-use liquid handling lab robots. With our own cutting edge R&D, biopharma and biotech at large can also benefit from our world-class genome-scale cell engineering solutions.

We provide excellent benefits, competitive compensation, equity packages, and opportunities for growth. Learn more on our Careers Website.

The Field Service Engineer II (FSEII) is a key technical resource responsible for delivering exceptional service for Opentrons’ liquid‑handling robotics portfolio. This role focuses on the long‑term maintenance, repair, and performance optimization of instruments across our installed base, ensuring customers experience seamless, reliable operation within the Opentrons ecosystem.

We are deeply customer‑obsessed; your work will directly impact customer satisfaction and retention. The position requires both technical proficiency and strong communication skills.

This is a remote field‑based role with significant travel across the United States and Canada, with potential international coverage based on business needs.

• Travel to customer sites to perform service on Opentrons robotic platforms, including installation, preventive maintenance, calibration, and repairs.
• Conduct on‑site evaluations to diagnose and resolve mechanical, electrical, and software‑related issues.
• Document all service activities and findings clearly and accurately in applicable systems.
• Perform basic to intermediate troubleshooting remotely when possible, escalating appropriately when needed.
• Independently schedule and manage installations, maintenance, repairs, and follow‑up service activities.
• Maintain high service quality and professionalism while representing Opentrons in the field.
• Travel 60‑75% or more to meet business needs.

• Bachelor’s degree in Life Sciences, Biotechnology, Biomedical Engineering, Engineering, or a related major required.

• 2‑4 years of experience in a customer‑facing technical role within the life sciences or laboratory automation industry.
• Prior experience with liquid‑handling automation or Opentrons robots strongly preferred.
• Experience with Git Hub and/or version control tools preferred.
• Experience with Salesforce or similar CRM tools preferred but not required.

• Solid understanding of debugging and interpreting code used in automated liquid handling; knowledge of Python preferred.
• Strong mechanical and hardware troubleshooting skills specific to automated liquid‑handling instruments.
• Demonstrated customer‑obsessed mindset with a solutions‑oriented approach.
• Excellent verbal and written communication skills with the ability to communicate technical information clearly.
• Strong analytical, time management, and problem‑solving skills.
• Proficiency in Google Suite or equivalent productivity software.
• Ability to work independently with minimal supervision while managing multiple field assignments.

• Fast‑paced environment with a high volume of service requests and dynamic scheduling.
• 60‑75%+ overnight travel required, with additional travel possible to meet business demands.
• Some physical effort is required, including lifting and installing robotic instruments and associated components.
• The candidate must live near an international airport.

The pay range for this position at commencement of employment is expected to be between $85,000 and $100,000 per year; base pay offered may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, and years of experience. The total compensation package may also include…