USER Services Assistant, University Libraries

USER SERVICES ASSISTANT, University Libraries

Job Description

Full‑time/regular position in BOSTON, MA at Boston University Libraries. Salary Grade: $20.00‑$23.00.

This role provides responsive customer service to the University and extended visitor communities, delivering library services, resources, collections, and equipment at one or more of the libraries’ service points.

Schedule

• East Campus (Evening) – Eligible for shift differential
  • Academic year schedule:
    Sunday‑Thursday 3:15 PM‑11:15 PM (Pardee Management Library)
  • Summer schedule:
    Sunday‑Thursday 3:15 PM‑11:15 PM (Pardee Management Library)

Responsibilities

• Interact with faculty, students, and patrons concerning all circulation functions including loans, reserves, consortial resources, fines, missing items, and interlibrary loan.
• Answer questions about access to materials, demonstrate how to find journal articles, and refer patrons to librarians for consultations and research support.
• Complete book searching, shelving, statistics collection, financial transactions, sorting & delivery of library materials, and maintain the physical condition of collections.
• Assist in supervising and training student employees, guide assignment of work and provide assistance as needed.
• Assist with special projects such as stacks maintenance, storage retrieval, shelf‑reading, lost/missing item resolution, mail delivery, and statistics tracking.

Required Skills

• Bachelor’s degree.
• 1‑3 years of relevant experience.

Working at Boston University Libraries

Boston University Libraries is a learning organization that supports BU librarians, archivists, and information specialists seeking and sharing knowledge, practices, and perspectives that advance library collections services. In a collaborative, supportive, and engaging work environment, BU Libraries expert staff assist multidisciplinary research and exploration, build distinctive collections, and empower users to thrive amid an ever‑changing information environment. Located in the heart of Boston, the BU Libraries are embedded in numerous regional and national library and information specialist networks.

We are the leading private research and teaching institution in the world, with three primary campuses in Boston and programs around the globe.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy‑related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.