Assistant Director of Student Financial Services

Overview

This position in the Office of Student Financial Services reports to the Managing Associate Director of Student Financial Services. The Assistant Director of SFS assists students and parents with offering financing options and with navigating the financial aid application process. The Assistant Director also represents the Office of Student Financial Services at various events such as Open House and Showcase.

Knowledge of student financial aid processes and procedures; knowledge of State and Federal financial aid programs, regulations and guidelines; skill in the operation of computers and job-related software programs; skill in interpersonal relations and effectively communicating with internal and external customers.

• Serves as the primary HR and SFS contact for student employees and their managers. Responsible for ensuring the posting of jobs on Handshake for awarded student employees. Additionally, creates the job requisitions in the Workday data management system and is responsible for hiring students, ensuring they are completing onboarding, and managing payroll issues. Also provides guidance to student managers on student personnel issues and conflict resolution.
• Undergraduate student caseload – Responsible for all aspects of awarding financial aid to a portion of the undergraduate student population.
• Coordinates with various departments the selection of merit employment award and ensures they are placed under the appropriate supervisory organization.
• Represents the Office of Student Financial Services at various on and off-campus events as needed, including occasional evening and weekend hours. Contributes in the development of materials for these events.

• Packaging and awarding
• Performing verification
• Resolves ISIR Comment codes (i.e. C-codes)
• Reviews special circumstance and appeal requests
• Reviews satisfactory academic progress appeals (SAP)
• Working reports
• Responds to student inquiries via email
• Follows up with students and families to complete their financial aid file
• Other tasks assigned by manager
• Serve as representative for Student Financial Services office at new student orientation and prospective student events. Coordinate presentations and provide coverage when needed. Coordinate with Ram Center and Student accounts colleagues to service inquiries

• Requires a bachelor’s degree
• Requires prior experience in a college/university financial aid office
• Excellent written and oral communication skills necessary
• Proficiency with Microsoft Word and Excel
• Excellent analytical, organizational, problem solving and communication skills
• Excellent customer service skills
• Ability to work under continual deadlines requiring great attention to detail while managing competing responsibilities
• Candidates should have attention to detail, public speaking ability, and desire to work in a fast-paced customer service setting
• The successful candidate will have demonstrated experience working with diverse populations and a strong commitment to help developing and implementing the University’s Diversity, Equity and Inclusion policies and goals

This position has some flexibility for a hybrid remote schedule to be determined with the manager based on the needs of the office.

Salary: $55,500 - $92,500.00