Program Manager

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The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

This position involves general administrative and operations functions for the Cardiac Electronic Device technician program. Work will include student and faculty support and organization, budget, personnel, academic proposals, and policy interpretation for the program. The Program Manager will become knowledgeable about the IHP, SHRS, and these academic units to effectively communicate and represent the school, and the program. The position requires close interaction and cooperation with leadership, and staff within SHRS, as well as Admissions, the Registrar, the Office of Enrollment Services, the Office of Student and Alumni Services, the Office of Information Technology, and the Mission, Values, and Community Excellence (MVCE) Office, and the Mass General Brigham  (MGB) Heart and Vascular Institute.

The program manager for the CIED program will have the following responsibilities:

• Maintains appropriate office systems, word processing, program manuals, databases, drafting basic correspondence, filing (physical and electronic), processing forms and requisitions while ensuring accuracy. Establishes, coordinates, monitors, and revises database systems (i.e., Microsoft Teams, Formstack, D2L) for accurate program records of student, faculty, alumni, and program accomplishments; course syllabi and schedules; special funds and projects; research and recruitment efforts. Performs routine office related administrative duties such as ordering supplies, greeting visitors and prospective students, answering incoming calls/emails, and interfacing with various IHP operations as needed.
  
  Maintains, tracks, and updates student files and academic progression to support student advising. Supports program and committee meetings by assisting in the preparation and distribution of materials, scheduling, attending, participating, and taking meeting minutes. Manages term lecturer contracts, and procurement of IHP access for adjunct lecturers and instructors Identifies and communicates areas for improvement in program processes to leadership and implements solutions accordingly.
  
  Serves as first point of contact for program inquiries from prospective/current students by participation in recruitment webinars; monitoring department and program email and phone; and being knowledgeable about program curricula, course offerings, schedules, policies, and procedures. Work closely with CIED program leaders to develop and implement marketing strategies (e.g., brochures, advertisements, and webinar and tabling participation). Attends and oversees logistics for occasional weekend and evening events.
• Manages staffing and catering for CIED program events. Sends program communications via email, Outlook calendar, and Teams. Submits requests to update program websites or other marketing materials as needed. Monitors spending to stay within program budgets. Processes and tracks purchase orders, check requests and business expense reports via online accounts payable systems. Contributes to other special projects as needed to advance these departments/programs and further IHP strategic priorities.
  
  Manages multiple projects simultaneously for new and current initiatives within the program and develops appropriate progress reports. Reports issues to SHRS leadership.
• Collaborates with program directors, faculty, potential and enrolled course participants, and matriculated students. Excellent communication and organizational skills will be required, with the ability to prioritize and switch tasks as needed. Monitors database systems for accurate program records of faculty,…