Customer Experience Coordinator, Red Sox Baseball Summer Camps

Customer Experience Coordinator, Red Sox Baseball Summer Camps:

Join to apply for the Customer Experience Coordinator role at Headfirst Professional Sports Camps for the Boston Red Sox Baseball Summer Camps .

Boston Red Sox Baseball Camps deliver summer baseball experiences that kids can’t get at any other summer camp. Designed for ages 5‑13, the camps allow young fans to learn the game, celebrate Red Sox traditions, and experience the magic of the Boston Red Sox family. Each day blends baseball joy, big‑league moments, and unforgettable memories.

• Schedule Monday‑Friday 7:15 am‑3:45 pm, including pre‑camp training and all weeks of programming.
• Own the family experience on site: serve as the friendly, organized, and dependable point of contact for parents.
• Serve as a leadership presence on site, owning family communication and contributing to daily decision‑making alongside fellow site leaders.
• Act as the primary point of contact for families through phone, email, and in‑person interactions, building trust and familiarity throughout the week.
• Communicate clearly, calmly, and professionally with parents, responding to questions and requests in a timely, supportive manner.
• Capture photos and short videos of daily camp activities (following safety and privacy guidelines) to help families feel connected to camp life.
• Manage family accounts and accurately document conversations and inquiries using Hub Spot and League Apps.
• Collaborate closely with the Headquarters team and site leadership to see issues through and deliver consistent, high‑quality service.
• Anticipate small details that may impact a camper or family’s experience and proactively problem‑solve.
• Share relevant updates with fellow site leaders to support smooth daily operations.
• Represent the Boston Red Sox and Headfirst with warmth, clarity, and professionalism when interacting with families, campers, and partners.
• Communicate safety or behavior concerns to parents in a timely, calm, and solution‑oriented manner.
• Take on additional responsibilities as needed to support a positive, high‑quality camp experience.
• Extended Employment Opportunities:
  Hitting and Fielding small‑group lessons Monday‑Friday 3:15‑4:00 pm (paid at $43.75 per lesson).

• Completed at least two years at an accredited undergraduate institution or equivalent educational experience.
• Coursework or experience in communications, customer service, education, sport management, marketing, hospitality, youth programs or a related field preferred.
• Comfortable communicating with families in person, over the phone, and in writing.
• Organized, detail‑oriented, and responsive.
• Friendly, calm, and confident when handling questions or concerns.
• Enjoy working with children and contributing to a collaborative team environment.
• Adaptable and patient with strong problem‑solving skills.
• Dedicated to the camp’s mission, program quality, and a supportive team environment for the full camp season.
• Possess or be able to obtain valid CPR/First Aid Certification prior to the start of camp.
• Able to remain upright and standing for multiple hours at a time, walk and/or run quickly around large outdoor grass and dirt‑covered fields, and lift and carry up to 50 lbs of sports equipment.
• Committed to adhering to and enforcing the Red Sox Summer Camp Cell‑Phone Free policy, powering down and putting away cell phones for the duration of your shift.
• Required Certification:
  In‑person/hybrid Adult and Pediatric First Aid & CPR Certification, or the ability to complete these prior to May 30.

• Compensation: $18 / hour with up to 2.5 hours of overtime per week paid at 1.5× rate.
• Camp Dates & Locations: can be found at  (locations may change weekly; reliable transportation required).
• Work in baseball, being active and outdoors all summer in the Boston area.
• Exclusive access to Fenway Park and a Meet & Greet with Red Sox players while leading campers through stadium visits as part of the camp experience.
• Ability to earn middle and end of season awards.
• Build valuable experience representing a global brand.
• Join an incredible team of like‑minded, passionate people.

Headfirst Professional Sports Camps is proud to be an Equal Opportunity Employer. We value diversity and inclusivity across our Headfirst community, and we strongly encourage individuals from underrepresented groups and those who might need reasonable accommodation to apply.

Headfirst delivers thoughtfully designed, high-quality summer and youth experiences built to elevate potential and exceed expectations. For over 25 years, we’ve partnered with families, schools, and organizations to create environments where kids feel supported, challenged, and confident trying new things.