Senior Design Manager – Digital + Conversational UX Design

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Senior Manager, Digital + Conversational UX Design leads a team of experience designers to deliver accessible, high‑impact healthcare solutions. This role combines hands‑on coaching, team development, and delivery management—ensuring design quality, consistency, and user‑centered outcomes. The Senior Manager partners closely with cross‑functional teams to guide direct reports in applying user research and analytics to design decisions, supports experience and product roadmaps through design thinking, and champions the evolution of UX practices—all while fostering a human‑centered culture that enhances usability and end‑user satisfaction.

The position may support Aetna conversational design including member‑facing digital experience such as chat, as well as contact‑center colleague‑facing tools.

• 7+ years of hands‑on design experience.
• 3+ years in a people‑management role.
• Experience with Chat and Conversational UX.
• Demonstrated success coaching and developing designers, with a portfolio of accessible, user‑centered healthcare solutions.
• Advanced proficiency in design tools (e.g., Figma), accessibility standards (WCAG), and integrating research into design delivery.
• Strong project management, facilitation, and cross‑functional collaboration skills.
• Experience leading teams through change, balancing delivery with colleague development and well‑being.
• Excellent communication, feedback, and storytelling abilities.

• 3+ years of experience in healthcare.
• Salesforce platform experience.
• Experience in an Agile environment.

• Bachelor’s degree in Design, User Experience, Graphic Design, Information Design, Product Design, Human Factors or equivalent/relevant work experience. Master’s preferred.

$ – $. This represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The final offer will depend on experience, education, geography, and other factors. The position is eligible for a bonus, commission, or short‑term incentive program, and includes an award target in the company’s equity award program.

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to competitive wages, our benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No‑cost programs for wellness screenings, tobacco cessation, weight management, confidential counseling, and financial coaching.
• Benefit solutions that address different needs and preferences, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and more, depending on eligibility.

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We anticipate the application window for this opening will close on: 03/27/2026. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.