Technical Services Manager

Salary

$80,000-$86,000

Waveguide LLC was founded in 1996 and is an internationally renowned independent consultant in audiovisual design, information technology design, acoustics consulting, on‑site technology management and workplace data analytics. The company is headquartered in Charlotte, North Carolina, with regional consulting locations in Atlanta, Los Angeles, New York, Chicago, Houston, Raleigh, Tampa and Portland. Waveguide’s award‑winning designers and consultants create world‑class communication environments that look as good as they perform, and its data‑analytics solutions empower facility managers with the resource insights they need to optimize building performance and clients’ technology investment.

Our trusted AV operations teams are among the most experienced and highly qualified in the industry, tackling daily technical and logistical challenges so our clients can focus on what matters most. At Waveguide, we build relationships and help create strategic technology plans that reflect how people live, learn and work, design efficient buildings and infrastructure, and create technology systems that are intuitive for end users.

As an Audio Visual Manager, you are responsible for the audio visual needs in a corporate conference center and the following duties:

• Problem solve to troubleshoot and provide solutions for presentation needs under high‑pressure circumstances and conferences
• Make immediate decisions to provide the client with an immediate solution without any downtime in meetings
• Supervise, motivate and train staff; set up communication processes including daily meetings, team meetings and communication logs
• Manage own time within the broader IT department’s areas of responsibility
• Work with state‑of‑the‑art AV conferencing equipment, including webcast and telephone conferencing
• Oversee the management of daily operations for the conference rooms
• Upload and display PowerPoint presentations and slide shows
• Coordinate with outside vendors to execute large‑scale events
• Schedule equipment and staff to cover the conference and events of the week ahead
• Speak with other technology providers to integrate services
• Track equipment inventory and controls as well as SLA compliance, including response time and customer satisfaction
• Ensure room check inspections and regular preventative maintenance is performed on all equipment
• Create proposals for new AV equipment, services or staffing as requested or needed
• Develop, evolve, compile and complete monthly and quarterly metrics, reports and business‑case analysis and scorecards
• Identify continuous‑improvement processes for seamless customer service across both lines of business; follow up on service challenges and take corrective action

• A bachelor’s degree is preferred
• Minimum of four years’ work experience in an audio‑visual manager or supervisor role
• CTS certification is a plus
• Advanced knowledge of integrated AV systems, inclusive of data projection, audio, video, Tanberg, Clear One, Extron, AT&T Connect, Cisco systems
• Proactive mindset to anticipate and support changes in the business
• Superior quantitative, oral and written communication and problem‑solving/strategizing skills
• Conformity to the highest standards of personal integrity and ethical behavior
• Exceptional customer service abilities
• Competent in MS applications – Excel, Publisher, PowerPoint, Visio, Front Page, Word, Internet and Outlook
• Membership and participation in professional organizations
• Hands‑on job requiring both management and technical skills
• Ability to move conference‑room tables, chairs and lift 50 pounds as needed

Compass Group is an equal‑opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not…