BosTix Associate

Job Title

Bos Tix Associate

Part-time, 20 – 30 hours/3 – 5 days per week. Part-time Associates are expected to work at least 20 hours per week. More hours are available based on availability and the needs of Bos Tix. Weekend availability required. The Bos Tix Associates will be expected to work at both Arts Boston Booths at Faneuil Hall Marketplace and Copley Square and may occasionally be asked to attend in-person staff meetings off‑site.

$20 per hour. Arts Boston offers part‑time staff frequent opportunities to attend arts performances and events. We encourage and support participation in professional development opportunities, including conferences, training, and other skill and experience‑building offerings.

Bos Tix Manager and Supervisors

Arts Boston’s Bos Tix discount ticket program provides audiences with exceptional live arts experiences at an accessible price point. As a nonprofit, Arts Boston works in partnership with member arts organizations across the region to expand marketing reach, fill seats, and gather actionable patron data. Bos Tix discount tickets are sold online tix.org and in person at the Arts Boston booths at Faneuil Hall and Copley Square.

Bos Tix Associates contribute to the daily operations of the Arts Boston Bos Tix Booths at Faneuil Hall Marketplace and Copley Square, providing the highest level of customer service to our customers, and ensuring Boston residents and visitors receive a positive and welcoming invitation to experience Boston’s arts and culture.

• Serve as a representative of Arts Boston at booth windows including selling tickets, sharing information with visitors about upcoming events and what’s on sale, making recommendations, and assisting way finding around the City of Boston.
• Assist Bos Tix Supervisor with daily operations and business/ticketing systems at the Arts Boston Booths in Faneuil Hall Marketplace and Copley Square.
• Assist Bos Tix Supervisors with opening and closing the Arts Boston Booth.
• Assist in daily maintenance of the Arts Boston Booths, as directed by the Bos Tix Supervisors.
• Participate in periodic events and activations at the booths in conjunction with Bos Tix Manager, Supervisors, and Arts Boston Deputy and Executive Directors.

• Provide Bos Tix customer service at the Bos Tix Booths and regularly participate in on‑going training with Bos Tix Manager and Supervisors.
• Assist in checking Customer Service email and voicemail to provide timely responses.
• Resolve customer concerns and questions and elevate issues to Supervisors as needed. Record interactions and take note of frequently asked questions, concerns, or comments in daily reports.
• Assist customers with accessibility needs and requests and maintain open communication with member organizations in relation to accessibility offerings.
• Stay informed about arts and culture events in the Greater Boston area.

• Knowledge of box office operations and/or ticketing systems
• A collaborative mindset and a commitment to supporting team needs
• A self‑described people‑person:
  • Courteous and patient: remains calm, respectful, and solution‑focused in a variety of customer interactions
  • Friendly: genuinely enjoys engaging with the public and creates positive, uplifting experiences
  • Creative: approaches challenges with fresh thinking and practical, solution‑focused ideas
• Knowledge of and passion for Greater Boston’s performing and visual arts communities
• Good judgment with the ability to effectively manage the expectations of others, make sound decisions within the scope of the job, and elevate issues as needed

• Experience with Etix or other ticketing system a plus
• Experience providing customer service in‑person, over the telephone, and via email
• Familiarity with Microsoft Office Suite

Submit your cover letter and resume to the Bos Tix Manager, Leigh Folta, at leighf with “Bos Tix Associate” in the subject line. The resume should feature experiences relevant to the requirements of this position. No phone calls, please.