Customer Success Engineer

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Congaas accelerates the customer’s journey to becoming a more connected and intelligent business. The Conga Advantage Platform is recognized worldwide for enhancing this journey, bringing together Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities on a single open platform. It integrates seamlessly with any ERP, CRM, and Cloud. Powered by a unified data model and purpose-built AI, Conga helps companies achieve a unique advantage—one built on seamless connection, actionable intelligence, and scalable growth.

Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.

Title: Customer Success Engineer

Locations: Houston OR Boston – (Hybrid)

Reports to: Manager, Customer Success

The Customer Success Product Engineer will bring Conga’s best ideas, innovations, and capabilities and match these to the customers' business goals, driving greater value for the customer. In this role your focus will build on customer relationships and leveraging your product expertise to serve as a trusted advisor, providing guidance, usage/adoption recommendations, risk identification, and mitigation. The number one goal of this role is to maintain or increase a 90+% retention rate for our Contract product pillar.

This role is foundational to our strategy as a company. Conga continues to invest in Customer Experience to ensure our customers receive quality care and support from our Conga team. When you join, you will go through a dedicated new hire onboarding experience that sets you up for success and the ability to have quick impact with your customers. Customer Success Product Engineers are uniquely equipped with very strong communication skills, are resourceful as natural collaborators, and develop loyal customers through targeted and strategic engagements.

As a customer advocate, you are an innovative thinker who can articulate business value and coach customers to maximize the return on investment. As a subject matter expert of our Conga products, customers will benefit from your expertise resulting in positive customer experiences, success, and loyalty. As a Customer Success Product Engineer, working cross functionally across the business will provide exposure and equip you to grow your career at Conga.

Technical experience. You bring a unique experience using or administering a Contract management product for at least 4 years. Product knowledge is critical to the success of this role as our number one focus is to drive value, adoption and retention in the contracting pillar of our customer base. You will be providing customers with the expertise they need to see ROI and can’t be afraid to challenge customers with how they are using the product if it is against best practices.

In addition to Conga product experience, you also have Salesforce administration experience, certification a plus.

Industry Experience. You not only understand the product value, but you have that extra layer of 3-5 years industry expertise (revenue operations, legal ops, sales ops, etc). We all like talking to product experts but what we love even more is product experts who understand our pain in the role we are in. You are a thought leader.

A consultive approach. Technical customers to improve their product configuration and set up. Being able to challenge a customer in a professional manner is critical in this role as your goal is to get the customer to follow best practices in order to achieve the best possible outcome.

Champion for your customer. You understand that customers are at the center of our business, and you take that seriously. With more than 11,000 customers around the globe entrusting Conga with…