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Customer Service Rep HelpDesk/Support Bilingual Technical Support

Tier II Service Desk Specialist — SLA & Customer Care Lead

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-03-08
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading customer support firm in Boston seeks an experienced professional to provide customer service through inbound and outbound communication channels. Responsibilities include logging inquiries, researching service issues, and mentoring team members. Ideal candidates will have an Associate's degree, 5-8 years in customer service, and strong communication skills. This role emphasizes customer satisfaction and requires adaptability in a dynamic environment.

Competitive salary and benefits offered.
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