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Head of Customer Experience — Enterprise CX Leader

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: 7AI
Full Time position
Listed on 2026-03-08
Job specializations:
  • Customer Service/HelpDesk
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 125000 - 150000 USD Yearly USD 125000.00 150000.00 YEAR
Job Description & How to Apply Below
A leading cybersecurity firm in Boston is seeking a Customer Experience leader to own the end-to-end customer journey and drive value for clients. You will be pivotal in defining customer experience strategy while collaborating with various teams to ensure success across complex enterprise accounts. This role requires over a decade of experience in customer-focused roles within fast-growth environments, specifically in cybersecurity.

You'll manage the full lifecycle from onboarding to support, ensuring high customer satisfaction and retention.
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