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Customer Service Rep Event Manager / Planner

Guest Experience Operations Lead

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Hornblower Group
Full Time position
Listed on 2026-03-05
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Event Manager / Planner
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A global experience and transportation leader in Boston is seeking an Assistant Guest Services Manager to support the Guest Experience Team. The role involves training staff, assisting at ticket booths, managing guest escalations, and ensuring compliance with safety protocols. Ideal candidates will have a bachelor's degree, customer service experience, and strong organizational skills. This position requires availability for nights, weekends, and holidays, offering a dynamic work environment and collaboration within a dedicated team.
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