Social​/Community Specialist

Our client is looking for a social media/community specialist to join their team for an onsite, contract role.

• Respond to customer inquiries received via social media direct messages and public comments
• Provide accurate, professional, and on-brand responses while adhering to established communication guidelines
• Monitor and manage inbound requests primarily on Twitter/X, with additional activity on Instagram and Facebook
• Support increased customer inquiries during major events and peak travel periods
• Communicate service updates, schedule changes, delays, and general informational messages in a clear and concise manner

• 2+ years of experience in social media community management, customer service, or a related role
• Strong understanding of platform-specific communication norms, including character limits and tone
• Excellent written and verbal communication skills
• High level of professionalism and attention to detail
• Comfortable working in a structured, fast-moving operational environment
• Industry background is flexible; transportation or public-facing services experience is a plus but not required
• Experience managing social media responses for a school, organization, or community group is acceptable

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.