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Customer Service Rep Call Center / Support

Hotel Guest Service Center Agent

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: InterContinental Hotels Group
Full Time position
Listed on 2026-03-05
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Call Center / Support
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
A major hotel chain in Boston, MA is seeking an Instant Service Center Agent. This role is crucial in ensuring guest satisfaction by handling calls and providing accurate information regarding services and amenities. Responsibilities include responding to guest inquiries, coordinating services, and maintaining professionalism at all times. The ideal candidate should possess basic communication skills and have prior experience as a phone operator.

A positive demeanor and initiative in problem-solving are essential.
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