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Customer Service Rep Event Manager / Planner

Guest Experience Lead – Front Desk & Concierge

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Club Quarters Hotels
Full Time position
Listed on 2026-03-04
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Event Manager / Planner
  • Hospitality / Hotel / Catering
    Customer Service Rep, Event Manager / Planner
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A hospitality company in Boston is seeking a Guest Experience Manager to oversee front desk operations and ensure high-quality customer service. This full-time role requires managing guest requests, handling complaints, and collaborating with team members to maintain a positive environment. Flexibility in scheduling is crucial, as the position involves working various shifts, including weekends and holidays. Candidates must have exceptional customer service skills and the ability to resolve issues effectively.
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