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Customer Success Mgr./ CSM Account Manager

Senior Enterprise Customer Success Leader

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Freshworks
Full Time position
Listed on 2026-03-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Account Manager
Salary/Wage Range or Industry Benchmark: 102400 - 134400 USD Yearly USD 102400.00 134400.00 YEAR
Job Description & How to Apply Below
A leading SaaS company is looking for a Lead - Customer Success based in Boston, MA. This hybrid position involves managing key accounts, driving product adoption, and enhancing customer retention. Ideal candidates should have 5-7 years of experience in customer-facing roles, an understanding of customer insights, and a track record in account management. The salary ranges from $102,400 to $134,400 plus variable compensation.

Join a diverse team dedicated to customer success and growth.
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Position Requirements
10+ Years work experience
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