Supervisor, Customer Service​/HelpDesk, Customer Service Rep

Supervisor – LAZ Parking

$22.00/hr – $22.00/hr

• Great Base Pay
• Growth Opportunities
• Paid training
• Free company uniform

• Health Coaching & Resources – one‑on‑one health coaching for all employees, whether you enroll in LAZ Benefits or not
• Employee Assistance Program (EAP) – 24/7 confidential counseling for you and eligible household members
• Smoking Cessation Program
• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%?
PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. We operate hundreds of thousands of parking spaces across the country and are experts in parking. We are a PEOPLE FIRST company – parking is our industry, but people are our passion. Our mission is to create opportunities for our employees and deliver value to our clients.

The Supervisor is responsible for the safe and efficient outflow of valet cars from the garage and reverse lane operation. The position reports directly to the Facility Manager and fills in for them when unavailable.

• Ensure staff adheres to rules of conduct, policies, and procedures.
• Supervise, mentor, and train staff on day‑to‑day activities.
• Assist in establishing performance standards, recommending and implementing procedure changes as needed.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can‑do attitude, and willingness to help at all times.
• Assist customers over intercom system, in lobbies, lanes, and in the parking office.
• Responsible for running reports related to daily revenue, credit card transactions, garage data, or any other reports requested by management.
• Assist with periodic training as needed.
• Assist with creation of weekly garage schedule.
• Resolve customer service issues or questions as needed.
• Greet customers by name, respond promptly, and display a caring attitude, building rapport with customer base.
• Accept monthly and debit payments, and process credit card transactions.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Other related duties as assigned.

• High school diploma or GED required.

• Supervisory experience is preferred but not required.
• Strong customer service experience.
• Parking industry experience required.

• Ability to communicate professionally and effectively.
• English reading, writing, and comprehension.
• Receptive to feedback, differing opinions, and other perspectives.
• Sense of urgency and timeliness.
• Drive for continuous improvement.
• Excellent team building and interpersonal skills.

• Ability to lift, push, and pull at least 25 pounds.
• Ability to stand, walk, and run for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout shift.
• Willingness to work in all weather elements – heat, wind, snow, rain, etc.

The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties.

FLSA Status:
Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.
This Employer participates in E‑Verify.