Guest Service Agent

Overview

Job Title:

Guest Service Agent

Location:

Boston Yacht Haven, Boston, MA
Job Type: Full-Time

Boston Yacht Haven is a premier luxury boutique waterfront hotel and marina, offering an exclusive experience for guests who appreciate exceptional service and stunning harbor views. We are seeking a dynamic and personable Guest Service Agent to join our team—someone who thrives in a fast-paced environment, loves meeting new people, and enjoys providing top-tier hospitality.

• A pleasant communicator who can connect effortlessly with diverse guests.
• A hardworking, detail-oriented, and energetic individual who enjoys problem-solving and taking initiative.
• Someone who thrives in a team environment but can also handle responsibilities independently.
• Passionate about hospitality, customer service, and creating unforgettable guest experiences.

• Welcome and assist guests with check-in, check-out, and concierge services, ensuring a seamless experience.
• Provide exceptional customer service, responding to inquiries about the hotel, marina, and Boston attractions.
• Handle reservations, phone calls, and guest requests with professionalism and efficiency.
• Work closely with housekeeping and maintenance teams to ensure rooms and facilities are in top condition.
• Work closely with colleagues from other properties in the collection sharing the same customer base.
• Process payments, handle invoices, and maintain accurate records in all of the inn and marina software.
• Cross-train to assist with marina and heart-of-the-house responsibilities.
• Assist with special guest requests, VIP services, and marina operations as needed.

• Ability to read, write, speak and communicate effectively in English. Bilingual is also a plus!
• Previous hospitality or customer service experience is a plus, but a positive attitude and willingness to learn matter most. We do provide full training!
• Ability to multi-task, stay organized, and handle busy shifts with a smile. :)
• Ability to sit and stand for periods of time, lift, push, pull and carry up to 20 lbs.
• A problem-solver who can think on their feet and deliver solutions with confidence.
• Shifts are between 8 AM to 6 PM. Occasional after-hours support required. Flexibility to work any day of the week with a rotating schedule, weekends, and holidays as needed.
• Other tasks as assigned by management.

• Lots of opportunities for career growth and development in a world-class setting
• A beautiful waterfront work environment
• A supportive and fun team culture
• Employee discounts, perks, and more!

If you’re a motivated, customer-focused individual looking for an exciting opportunity, we want to hear from you!

We are an equal opportunity employer. All are encouraged to apply. Apply online only.

We look forward to welcoming you aboard!