Corporate Traveler - Customer Success Consultant - or Boston

Corporate Traveler - Customer Success Consultant - New York City or Boston

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Job no: 529675
Brand: Corporate Traveler (US)
Work type: Full time
Location: Massachusetts, New York
Categories: Sales and Customer Service

Customer Success Consultant

A world where tech and people work collectively to make corporate travel simpler, faster and easier.

Corporate Traveler is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family.

For decades, we’ve been helping go-getter businesses grow through travel.

Corporate Traveler has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.

The Customer Success Consultant (CSC) plays a key role in supporting customer retention and income growth across a shared portfolio of Corporate Traveler customers. Operating within a non-dedicated customer success coverage model, the CSC provides proactive and reactive support to improve customer engagement, mitigate risk, and drive long-term value realization.

The CSC works closely with Sales, Operations, Travel Managers, and Customer Success leadership to support customers with lower engagement, emerging risk, or additional consultation needs. This role acts as a flexible extension of the broader Customer Success organization, ensuring customers remain supported and positioned for continued success with Corporate Traveler.

Key Responsibilities

• Lead tailored customer business reviews, focusing on engagement, risk identification, and program maturity
• Partner with Customer Success and Operations to manage customer risk, retention, and escalations
• Support adoption and value realization of Corporate Traveler services, identifying opportunities to strengthen relationships and expand customer value
• Coordinate cross-functionally with Sales, Finance, Operations, and Customer Success to support customer outcomes
• Maintain accurate customer records, engagement tracking, and reporting using Salesforce and internal systems
• Help cultivate a safe, inclusive, and accessible work environment for team members of all backgrounds including people who are racialized, have disabilities (invisible or visible), require faith accommodations, and/or are LGBTQ2+
• Do your part to encourage an inclusive and accessible work environment for all Flighties, regardless of age, gender, disability, ethnicity, faith, and LGBTQ+ identity
• Participate in maintaining an inclusive and accessible work environment for all Flighties, regardless of their identities and lived experiences
• Help to foster an inclusive and accessible team environment for all Flighties, regardless of their identities and cultural backgrounds

Experience & Qualifications

• Experience in customer success, account management, consulting, or a similar customer-facing role
• Strong customer facing communication and consultative skills
• Ability to manage multiple priorities in a shared-coverage environment
• Collaborative working style with strong organization, attention to detail, and follow through
• Comfortable working in a structured environment focused on retention and growth outcomes

Work Perks!
- What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

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