Campaign Fulfilment Manager

Responsibilities

• Onboarding & Campaign Set Up
• Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for all media campaigns
• Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base
• Communicate with the Sales, Customer Success Managers, Product Ops teams about campaign status, performance and execution
• Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email
• Provide order status and performance updates to Sales Reps; and,
• Ensure proper revenue forecasting and recognition on a weekly basis
• Campaign Fulfillment

• Experience working as a Customer Service Representative or Sales Administrator
• Excellent oral and written communication skills
• Strong organizational skills
• Analytical mindset- must be able to dissect problems and make decisions using data
• Extremely reliable - team player
• Professional phone skills
• Must have the ability to handle multiple deadlines, phone calls and projects
• Must be fast thinker and be able to make decisions quickly

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on Linked In Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world