Guest Service Agent

Overview

Job Title:

Guest Service Agent

Location:

Boston Yacht Haven, Boston, MA

Job Type: Full-Time

About Us:

Boston Yacht Haven is a premier luxury boutique waterfront hotel and marina, offering an exclusive experience for guests who appreciate exceptional service and stunning harbor views. We are seeking a dynamic and personable Guest Service Agent to join our team—someone who thrives in a fast-paced environment, loves meeting new people, and enjoys providing top-tier hospitality.

• A pleasant communicator who can connect effortlessly with diverse guests.
• A hardworking, detail-oriented, and energetic individual who enjoys problem-solving and taking initiative.
• Someone who thrives in a team environment but can also handle responsibilities independently.
• Passionate about hospitality, customer service, and creating unforgettable guest experiences.

• Welcome and assist guests with check-in, check-out, and concierge services, ensuring a seamless experience.
• Provide exceptional customer service, answering inquiries about the hotel, marina, and Boston attractions.
• Handle reservations, phone calls, and guest requests with professionalism and efficiency.
• Work closely with housekeeping and maintenance teams to ensure rooms and facilities are in top condition.
• Process payments, handle invoices, and maintain accurate records.
• Cross-train to assist with marina and back-of-the-house responsibilities.
• Assist with special guest requests, VIP services, and marina operations as needed.

• Ability to read, write, speak and communicate effectively in English. Bilingual in Spanish is also a plus!
• Previous hospitality or customer service experience is a plus, but a positive attitude and willingness to learn matter most. We do provide full training!
• Ability to multi-task, stay organized, and handle busy shifts with a smile.
• Ability to sit and stand for periods of time, lift, push, pull and carry up to 20 lbs.
• A problem-solver who can think on their feet and deliver solutions with confidence.
• Shifts are between 8 AM to 6 PM. Flexibility to work any day with a rotating schedule, weekends, and holidays as needed.

• Opportunities for career growth in a luxury hospitality setting
• A beautiful waterfront work environment
• A supportive and fun team culture
• Employee discounts, marina perks, and more!

If you're a motivated, customer-focused individual looking for an exciting opportunity in luxury hospitality, we want to hear from you!

Apply Today:

We are an equal opportunity employer. All are encouraged to apply. Apply online only.

We look forward to welcoming you aboard!