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Customer Success Mgr./ CSM

Senior Customer Success & Growth Lead

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Pointr
Full Time position
Listed on 2026-01-27
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 150000 USD Yearly USD 150000.00 YEAR
Job Description & How to Apply Below
A leading technology company in Boston is seeking a Senior Customer Excellence Lead to enhance customer satisfaction and drive renewals. This role involves developing strategies for customer adoption, building health scores, and managing complex customer relationships. Ideal candidates will have extensive experience in Customer Success or Account Management, with strong communication and stakeholder management skills. The position offers a supportive team environment and competitive compensation, including a base salary of $150k plus bonuses and stock options.
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Position Requirements
10+ Years work experience
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