Bilingual Customer Experience Team Lead; English/Spanish
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-01-25
Listing for:
DraftKings
Full Time
position Listed on 2026-01-25
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Spanish Customer Service, Customer Success Mgr./ CSM -
Language/Bilingual
Bilingual, Spanish Customer Service
Job Description & How to Apply Below
A prominent gaming company based in Boston is seeking a Customer Experience Team Lead to manage and support a bilingual team delivering high-quality customer service. The ideal candidate must be fluent in both Spanish and English and possess strong leadership skills, with a focus on improving operational efficiency. Responsibilities include managing support queues, training team members, and resolving customer escalations.
Competitive hourly rates from USD 26.92 to USD 33.65 plus bonuses and benefits are offered.
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