Customer Support Specialist
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-01-27
Listing for:
Park 6 Logistics
Full Time
position Listed on 2026-01-27
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Overview
Job Description We are seeking a Customer Support Specialist to serve as a key point of contact between our company and our clients. This role focuses on delivering clear, timely, and professional support while ensuring a positive customer experience. The ideal candidate will play an essential role in maintaining service quality, resolving inquiries, and supporting internal teams with accurate information and coordination.
Responsibilities- Respond to customer inquiries via phone, email, and internal systems in a timely and professional manner
- Provide accurate information regarding services, processes, and order status
- Identify and resolve customer concerns while maintaining a solution-oriented approach
- Document interactions and maintain organized records within internal systems
- Collaborate with internal departments to ensure smooth communication and issue resolution
- Support ongoing process improvements by identifying recurring customer needs or challenges
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