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Customer Success Mgr./ CSM Customer Service Rep HelpDesk/Support Account Manager

Strategic Senior Customer Success Leader

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: Zappi
Full Time position
Listed on 2026-01-27
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep, HelpDesk/Support, Account Manager
Salary/Wage Range or Industry Benchmark: 150000 - 200000 USD Yearly USD 150000.00 200000.00 YEAR
Job Description & How to Apply Below
A leading market research company seeks a Senior Customer Success Manager in Boston, MA. The successful candidate will advocate for customers, ensuring they maximize platform value and foster strong relationships. Responsibilities include onboarding, account growth, and acting as a customer advocate. Ideal applicants will have over 5 years in customer success, especially in consumer insights, and expertise in tools like Tableau and Salesforce.

This role offers a competitive salary and significant benefits, including unlimited vacation.
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Position Requirements
10+ Years work experience
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