Customer Support Specialist

Overview

FOR YOUR APPLICATION TO BE CONSIDERED, please attach your resume ALONG WITH recording a maximum 2-minute video of yourself on Loom explaining to us why you would be the best fit for this job. What sets you apart? What would make you more successful than other applicants? Paste the link to your Loom in the provided field.

Are you a self-driven, hard-working individual with exceptional written and verbal communication skills? Do you enjoy perks like a fully remote workplace and unlimited PTO? Do you want to put down roots and grow within a company with a positive culture? If so, you are in the right place!

Promoboxx is on the lookout for a standout Customer Support Specialist. Promoboxx is a retail marketing platform powered by brands, that allows brands to support local retailers via relevant, compelling digital content on a regular schedule.

The Customer Support Specialist role is an entry-level, full-time position on the Promoboxx Customer Support Team. The primary responsibilities include monitoring inbound emails, voicemails, and live chats, becoming a product expert in the Promoboxx platform, conducting 1:1 platform training, and supporting our internal team members with platform questions or technical difficulties. This is an entry-level role and Support Team members are meant to pursue growth within the company.

Aspiring Onboarding/Implementation Specialists or Customer Success Managers would be ideal fits for this role.

• Monitor inbound emails, voicemails, and live chats; become a product expert in the Promoboxx platform
• Conduct 1:1 platform training and support internal team members with platform questions or technical difficulties
• Own our Support inboxes and utilize template-based replies and AI to respond to user inquiries
• Make outgoing calls to train retailers 1:1 per request
• Answer general questions about the Promoboxx platform and its functionality for external and internal users
• Facilitate collaboration between Customer Services teams and the Product/Engineering teams
• Assist with other necessary work as needed

• You must submit your maximum 2-minute video answering "Why are you the best candidate for this role?" as a Loom link in the provided field in this application. Applications without the required video element will not be considered at this time
• Learn all the nooks and crannies of the Promoboxx platform to be able to navigate and troubleshoot confidently
• Work with our team supporting some of the best-known consumer brands and their retailers
• Learn the Promoboxx platform and gain hands-on experience with social media marketing
• Own our Support inboxes and utilize template-based replies and AI to respond to user inquiries
• Make outgoing calls to train retailers 1:1 per request
• Answer general questions about the Promoboxx platform and its functionality for external and internal users
• Act as a facilitator for the Customer Services teams and the Product/Engineering teams
• Assist with other necessary work as needed

• You’re ambitious and have excellent written and verbal communication skills
• You have a strong sense of pride in your own work without the need for continuous management
• You are comfortable with measurements of success that emphasize confidence, quality, and independence more than strict KPIs
• Articulate and charismatic on the phone and in written communications
• Use patience and empathy when interacting with customers
• Willingness to learn and work at a rapid pace while implementing time management
• Ability to function as both an individual contributor and a team member

• Bachelor’s Degree preferred
• Strong analytical skills
• Extremely strong communication skills
• Internal motivation to do your best work every time
• A technologically inclined mind

• Competitive base and health benefits, stock options, 401K match program
• 100% remote
• Unlimited flexible PTO
• An open, fun, low-pressure, collaborative work environment with an amazing team and experienced leadership to help you succeed and grow
• Opportunities for growth within the company, particularly in the Customer Services realm
• Daily…