Customer Support Specialist

Seronda Networks offers a competitive salary range of $37,500.00/yr – $43,500.00/yr, based on skills and experience. Insight into exact pay can be discussed with the recruiter.

Customer Support Specialist (On‑site)

San Antonio, TX

Monday to Friday

As a Customer Support Specialist, you will be the primary point of contact for customers seeking assistance with our products and services. Your primary goal is to address
* S customer inquiries, troubleshoot issues, and provide effective solutions in a timely manner.

• Provide prompt and efficient responses to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Maintain a detailed record of customer interactions and transactions using our support tools.
• Collaborate with internal teams to address customer needs and elevate complex issues when necessary.
• Educate customers on product features and best practices to enhance their experience.
• Follow up with customers to ensure issues are fully resolved and satisfaction achieved.

• High school diploma or equivalent; additional credentials in customer service or related fields are a plus.
• Proven experience in a customer support role or similar capacity.
• Excellent verbal and written communication skills with emphasis on empathy and clarity.
• Strong problem‑solving abilities and attention to detail.
• Familiarity with CRM systems and customer‑service software is preferred.
• Ability to work flexible hours, including evenings and weekends when required.

• Competitive annual salary with opportunities for growth and development.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with employer match.
• Paid time off and company holidays.
• Ongoing training and professional development opportunities.
• Collaborative and friendly work environment.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Staffing and Recruiting

Seronda Networks is an equal‑opportunity employer committed to diversity and inclusion.