Junior Account Representative

Join Seronda Networks as a Junior Account Representative!

About Us: At Seronda Networks, we're not just a company that offers cutting-edge solutions; we're a community focused on professional growth, collaboration, and innovation. Here, you’ll find a passionate team and an environment that values your contributions. Join us as we turn ideas into realities and build an exciting future together.

Location: Charlotte, NC (On-site – Must work from the office)

Working Hours: Monday to Friday

Salary Range: $42,800 - $46,780 per year

We are seeking a dedicated and motivated Customer Support Specialist to join our team. As a Customer Support Specialist, you will be the frontline representative of our brand, working diligently to ensure that our customers receive exceptional service and assistance. This role is essential in maintaining customer satisfaction and loyalty, as you will be responsible for addressing inquiries, resolving issues, and providing information about our products and services.

• Provide timely and effective support to customers via various channels including phone, email, and chat.
• Assist customers in understanding our products and services, guiding them through their inquiries and issues.
• Document customer interactions accurately in our CRM system to maintain an updated record of communications.
• Resolve customer complaints in a professional and efficient manner, escalating issues when necessary.
• Collaborate with team members and other departments to ensure seamless service delivery and resolution of complex customer issues.
• Conduct follow-up calls or emails to ensure customer satisfaction and retention after resolving issues.

• High school diploma or equivalent; additional education or certifications in customer service preferred.
• Proven experience in a customer service or support role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills with an emphasis on empathy and active listening.
• Strong problem-solving abilities and a proactive approach to resolving customer issues.
• Ability to work effectively in a team setting as well as independently with minimal supervision.
• Familiarity with CRM software and customer support tools is a plus.

• Competitive salary with opportunities for growth and advancement.
• Comprehensive health, dental, and vision insurance coverage.
• 401(k) retirement savings plan with company match.
• Paid time off and holidays.
• Ongoing training and professional development opportunities.
• Supportive and inclusive work environment.

If you are passionate about customer service and want to be part of a dynamic team, apply now to become a Junior Account Representative at Seronda Networks! Let’s work together to deliver exceptional experiences for our clients.

Seronda Networks is an equal opportunity employer committed to diversity and inclusion.