Customer Service Representative

Customer Service Representative

Barbera Insurance Agency, a property and casualty insurance agency, is seeking an experienced customer service representative for our personal lines and commercial lines departments. The full‑time position focuses on delivering excellent customer service and building lasting relationships with our clients, with opportunities to assist in sales support as you gain experience.

• Provide excellent customer service in‑office and over the phone, helping customers understand and navigate their policies and insurance needs.
• Support file keeping and assist in day‑to‑day office processes that optimize the agency’s effectiveness.
• Manage inbound calls and route them as needed.
• Assist with follow‑up client communications and keep accurate records on provided platforms.
• Provide administrative support to licensed sales staff, with potential opportunities to contribute to cross‑sales and lead development.

• Excellent communication and interpersonal skills.
• Confident, self‑starter who works well independently.
• Strong organizational skills and ability to multi‑task.
• Comfortable using technology and learning new platforms.
• Professional experience in customer service (insurance or office environment preferred).
• Technical proficiency:
  Experience with agency management software and standard office programs is typically required.
• Detail‑oriented:
  Meticulous attention to detail is crucial for ensuring policy accuracy and proper documentation.
• Problem‑solving:
  The ability to analyze situations, solve problems, and find solutions for clients is a key component of the role.
• Insurance knowledge: A strong understanding of insurance products, coverage, and risk management is necessary.

• Professional customer service in the industry: 1 year (Required)

• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

• Full‑time

• Entry level

• Other

• Insurance