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Customer Service Rep

Senior CSR Lead & Coach — Call Center Operations

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-01-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Job Description & How to Apply Below
A consulting firm is seeking a Senior Customer Service representative in Boston, MA to lead and coach a team of agents. This role includes monitoring calls, providing feedback, and assisting with daily tasks. Successful candidates should have over 2 years of call center experience and 1 year in a leadership capacity. The job requires a High School Diploma or GED, along with the ability to support representatives during weekends.

Competitive compensation and benefits are part of the offer.
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Position Requirements
10+ Years work experience
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