Education Customer Success Manager - Onshape Boston, MA, Customer Success Management Posted

Position: Education Customer Success Manager - Onshape Boston, MA, USA Customer Success Management Posted[...]
## Education Customer Success Manager - Onshape Boston, MA, USA
** Education Customer Success Manager (BOS-US)
** We’re looking for a Customer Success Manager to join the Onshape Customer Success Team at PTC and serve as a trusted advisor to educators using Onshape. Onshape is a professional cloud-native CAD platform that is also widely adopted in K-12 and higher education for its accessibility, collaboration features, and zero IT overhead. The Onshape Education Team  Education As an Education Customer Success Manager, you will own relationships with assigned education accounts across the US and work closely with the Education Account Management and Technical Services teams.

Your mission is to increase adoption, retention, and satisfaction by guiding educators at these accounts through onboarding, implementation, and ongoing engagement. You will help to develop the customer journey, resources, and processes that customers experience. This is an individual contributor role reporting to the Education Customer Success & Operations Manager.
*
* Key Responsibilities:

** Deliver training sessions and resources tailored to education use cases.

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* Skills:

** Ability to understand customers’ needs and work cross-functionally to align and develop solutions.

Ability to prioritize issues, deal with ambiguity and work independently.

Strong communication and relationship-building skills. Ability to thrive in a fast-paced, dynamic environment with changing priorities.

** Qualifications &

Experience:

** Bachelor’s degree in Business, Communications, Education or related field. 2+ years in Customer Success, Account Management, or similar client-facing role (preferably in SaaS or EdTech).  

Experience with CRM tools (Salesforce, Gainsight, or similar). Familiarity with CAD or STEM education is a plus.

You can learn more about who we are, what we do, and what sets us apart by following us on social media. The #lifeat

PTC experience is one that we’re proud to share and it just keeps getting better.

Top skills

Customer Service

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