Program Services Assistant

Program Services Assistant

Department: Education, Training, and Youth Services

Employment Type: Permanent - Full Time

Location: Roxbury - Malcolm X Boulevard

Compensation: $43,625 / year

The Mass Hire Career Centers connect qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job. The Program Services Assistant delivers exceptional customer service and supports a range of customer development functions. It also includes clerical and administrative tasks to ensure the Career Center operates effectively and enhances the marketability of its clients

• Provide positive first impression of the Career Center by communicating professionally.
• Provide quality customer service by promptly and accurately fielding customer questions.
• Direct customers appropriately; communicate information about the agency’s general operation.
• Explain to customers the procedure and process for the Career Center.
• Will handle high stress situations while demonstrating sound decision making process.
• Learn and continuously maintain knowledge about all units of the Career Center, community programs and resources, especially those of the Career Center Partner Organizations.
• Process high volume of walk-in inquiries while answering and routing high volume of incoming calls appropriately; take accurate messages when appropriate.
• Input relevant customer data appropriately and timely by following all MOSES (database) entry policies; including and but not limited to, customer registration, services, notes and signing up customers for workshops in MOSES database.
• Locate, organize and maintain information.
• Maintain confidential records and information.
• Perform other related duties as assigned from time to time.

• Minimum of high school diploma or equivalent and 1 to 3 years of relevant experience required.
• Associate’s degree in human services, public administration, business management or related field preferred.
• At least two years working in a career center, call center or other related experience preferred.
• Ability to act with professionalism and compassion at all times when interacting with customers.
• Demonstrated ability to work sensitively with people from diverse backgrounds.
• Ability to work well independently and as a part of a team.

• Make a Difference:
  Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning:
  We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits:
  At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact:
  Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie:
  Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.