Senior Customer Success Manager

About the job Senior Customer Success Manager Main Responsibilities

• Ownthe voice of the customer by developing and maintaining customer relationships, preparing and leading onboarding new usersand identifying opportunities for product and service improvements.
• Educate customers on the most relevant and up to date features, specific totheir business and use case and help them to have them operationalfor them.
• Partner with key stakeholders internally and externally to ensure clients are maximizing the product and its features.
• Strategicallyand innovatively solving problems as client and business issues arise
• Provide timely technical and product support
• Increasecustomer renewals and expansion.

• Atleast 5 years of experience in customer success.
• Working experience in the cyber industry must
• Ifyou managed CS in the past Itis a great advantage
• Youneed to have Technical Skills (Cyber / Security preferred)
• Working experience with customers in B2B enterprise software products.
• Experience in owning a book of business of 6-10 customer accounts
• Experience with increasing customer satisfaction, adoption rates, and retention
• Experience building and operating in an early-stage company highly preferred
• Highly skilled in time management, taking initiative in front of acorporate setting and problem solving.
• Quicklearner with a g