Membership Coordinator

Join to apply for the Membership Coordinator role at YMCA of Greater Boston

This range is provided by YMCA of Greater Boston. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$24.50/hr – $24.50/hr

Department: Center Staff

Location: Wang YMCA

Compensation: $24.50 / hour

The Membership Coordinator works under the direction of the Membership Director and is responsible daily for providing exceptional customer service to members and program participants, promoting membership benefits to prospective members, assisting with prospecting, administrative membership duties, and training the Welcome Center staff team. This senior-ranking role requires collaboration with Member Services Staff and the Member Community Support Center. The position is full‑time, Monday‑Friday 9:00 am – 5:00 pm.

• Customer Service And Experience
  • Listen to member needs and provide solutions or recommendations to enhance their experience.
  • Review member feedback, follow up on comments, resolve issues, and recommend improvements to departments and leadership.
  • Manage the general inbox and voicemail with the Membership Director, promptly respond to inquiries, emails, and voicemails, and inform stakeholders of progress and results.
  • Proactively engage members to promote new programs or services of potential interest.
  • Assist members in signing up for programs, classes, and YMCA services and events via Motion Vibe, Appointment King, Sales Force/Traction Rec, and other systems.
  • Provide 24‑hour customer‑facing service, with 6–8 hours of administrative time, and use downtime to complete additional tasks (20 hours direct service, 5 hours administrative).
  • Act as additional support for shift coverage during staff absences.
• Membership Prospecting And Administration
  • Conduct tours with prospective members, highlighting areas of interest and addressing their specific needs.
  • Ensure accuracy of membership forms and paperwork, assist the Membership Director in audits, and maintain filing integrity.
  • Assist the Membership Director with billing statements and accounts‑receivable outreach to collect outstanding balances.
  • Maintain an orderly and functional workspace for the Welcome Center team, ensuring all materials, files, paperwork, and equipment are in good order.
• Staff Team Development
  • Collaborate with the Membership Director to train and onboard new Welcome Center staff.
  • Help resolve scheduling issues with the Membership Director.
  • Provide feedback, guidance and coaching to desk staff to enhance their skills, confidence, and quality of service to members.
  • Report staffing-related successes and challenges, collaborate with the Membership Director on solutions and celebrations.

• Associate’s degree preferred.
• Previous experience in YMCA membership, customer service, and marketing preferred.

• Provide excellent member service by exceeding expectations, being a good listener, caring about member well‑being, and regularly checking in on progress.
• Use exceptional listening skills to build relationships with members, program participants, and prospects.
• Strong verbal and written communication skills (in‑person, phone, and email).
• Ability to multitask, handling customer interactions, phone calls, and additional duties efficiently.
• Proficiency in customer service, cashiering, and collaborative work.
• Proficient use of MS Office products and Customer Management Systems (CMS).

Entry Level

Full‑time

Other

Non‑profit Organizations