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Customer Success Mgr./ CSM Bilingual

Member Experience & Outreach Lead

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: YMCA of Greater Boston
Full Time position
Listed on 2025-12-20
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Bilingual
Salary/Wage Range or Industry Benchmark: 24.5 USD Hourly USD 24.50 HOUR
Job Description & How to Apply Below
A community service organization in Boston is seeking a Membership Coordinator to enhance member experiences and provide exceptional service. This role involves assisting members with inquiries, conducting tours, and supporting the Welcome Center team in training new staff. The ideal candidate will have strong communication skills and experience in customer service, ensuring the highest level of member satisfaction. Full-time position available with a focus on member engagement and program promotion.
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