Customer Success Manager

Our founders started Creative Force with a single goal in mind: to build industry-leading software with really cool people. As we’ve grown, we’ve stayed true to that vision. Our products are ushering in a new era of creative operations for some of the world’s largest brands and retailers. And all along the way, hiring great people has remained a critical business priority...

...See, we have this crazy idea that effective collaboration is THE skill of the future and critical to our success. As a remote company with staff across the globe, we’ve seen firsthand how important it is for our teams to work well together.

And that’s why we focus on hiring talented people who are also great to work with.

That means we don’t always hire the people with the most experience. Some of us have PhDs. Others have spent multiple decades working at the top of our field. But we’ve also hired former tennis coaches, film students, photographers, hotel front desk workers, freelance travel agents, and fashion designers.

While our backgrounds are diverse, we all share a few important traits:

• We love solving challenging problems.
• We’re passionate about the work we do.
• And we’re the kind of good humans who make you look forward to that morning coffee chat, who bring positive energy to every meeting, who go the extra mile to support one another, and who make work feel a little less like work.

But, hey, there are lots of job posts out there that are cool and vibey and explain how unique their company culture is (look, a ping pong table!). We know, we’ve seen them. Some might be truer than others. As for us, we think you’ll notice the good vibes the first time we chat.

But don’t just take our word for it. In the video below, Senior Director of Customer Experience Ian Mitchell provides an overview of the role, what makes a great CSM, and a typical day in the life of working with our customers.

Still interested? Awesome. Here’s the deal:
Customer Success Managers at Creative Force play a mission-critical role in the long-term success of our customers. Our CSMs become trusted advisors and honorary members of our customers' teams and help them continuously unlock value, evolve their creative operations, and achieve their business goals with Creative Force. It’s a highly relational role grounded in partnership, strategy, and impact. Needless to say, it is a role we take seriously.

Customer Success Manager Self-Assessment:

Normally, this is where you’d find a three-page-long list of required skills, including but not limited to: fire dancing, speed stacking, and knife-forging.

But it’s 2025, so we aren’t going to do that to you.

We do know, however, what characteristics our awesome Customer Success team shares. To help you evaluate if you’d be a good fit for this role, we’ve provided them below.

You’re Comfortable Speaking with Business Leaders
You’re comfortable leading strategic conversations with senior stakeholders, whether it's a Quarterly Business Review, a success roadmap session, or a check-in with a VP or C-level sponsor, and can elevate a tactical request into a broader, outcome-focused discussion, and you’ve got the the emotional IQ to read the room, navigate tough conversations, and build rapport with multiple stakeholders.

You’re Commercially Minded
You connect customer goals to business value, and you’re not shy about talking renewals, upsells, or pricing. You see Customer Success as a growth engine, not just a support team, and you know how to drive impact that shows up on the bottom line.

You’re a Proactive Change Manager
You get that adoption isn’t just about features. It’s about people, structure, and buy-in. You coach customers through the messy middle, build champions, and guide teams toward lasting, meaningful adoption. To do it, you wield the foresight to anticipate challenges before they arise and the proactive mindset to have solutions ready.

You’re AI Curious
You don’t need to be a developer, but you should enjoy digging into how our platform works, understanding integration points, and exploring how new AI capabilities can drive automation, speed, or scale for your customers. Curiosity and…