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Head of Utility Support & Operations
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2025-12-11
Listing for:
LineVision
Full Time
position Listed on 2025-12-11
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A leading technology company in Boston is seeking a Head of Customer Support to build and lead a robust, 24/7 operation for utility-grade support. This role involves defining support processes, recruiting and developing a skilled team, and ensuring operational excellence to meet customer needs. The ideal candidate will have over five years of experience in customer support leadership, particularly in mission-critical environments, and demonstrate strong technical knowledge and customer empathy.
This is a unique opportunity to shape the future of customer support within a fast-growing organization.
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