Client Services Associate - Hospitality Operations

DEPARTMENTOVERVIEW:

The Boston Red Sox Client Services department overseesthemanagingall of Fenway Park’spremium members, spanning three different premium clubs at the park. The Client Services team works to build relationships with clients through various interactions during games &special eventsand by providing exclusive experiences.

This position will encompass all areas of the Client Services department by providing support for bothday of gameclub and suite activities as well as non-game day events. The position will directly interactwithpremiummembers, providingextremelyhigh-levelhospitality.

This role requires thatyouarecomfortablebuilding relationships with guests andthat you regularlygo the extra mile to ensure they are satisfied during their game day experiences.

This role has an hourly rate of $19

• Serve as a liaison between club managers and our members, ensuring that the game day experience consistently meets our clients'high standards.
• Enhance the premium member experience on game days by overseeing all aspects of our pregame tours and actively engaging with guests at various premium locations.
• Work with theVPof Dell Technologies Level on suite events and the servicing of suites on game days.
• Manage Salesforce and Qualtrics databases to ensureaccurateand up-to-date logging related to member benefits, including tours, scoreboard messages, and ticket information.
• Administerallpremium client
  
  Fenway Concert Series ticket requests, including tracking requests and processing payments.
• Coordinate and distribute Red Sox gift bags, as part of ourpremiummembergift bag program.
• Assistin the day-to-day maintenance and evolution of our Salesforce platform.
• Assistin ourcontract writing,invoicing,payment and receipt processes.

• Ability to commit to the January 2026–January 2027timeline.
• Ability to commit to a minimum of 35 hours a week throughout the year-long position.
• Bachelor’s degree in hospitality, business,analyticsor marketing related fields preferred.
• Innovative, process-oriented and well-organized.
• Passion andcommittedto providing a high standard of customer service.
• Experience with Salesforce or a CRM based platform preferred. Qualtricsexperience preferred.
  
  Experience with
  
  ProVenueorticket-basedprogram is a plus.
• Ability to work extended hours including nights,weekends and holidays.

At the Boston Red Sox and Fenway Sports Management, we go beyondembracingdiversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.

Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.