Implementation & Onboarding Manager

Employer Implementation & Onboarding Manager

Boston, Massachusetts
Hybrid Office Model

Clasp is a venture-backed, mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent while simultaneously tackling the student debt crisis. (Yep, we think BIG.) Our innovative platform meaningfully connects employers, educational institutions, and diverse talent to drive mutual benefit—using accessible education financing as the thread. We like to think of ourselves as more than a fintech;

we’re a catalyst for economic mobility.

A Forbes Fintech 50 company, portfolio company of SHRM (Society for Human Resource Management — the largest HR organization in the world), and recipient of “43 Startups to Bet Your Career On in 2025” by Business Insider, Clasp is driven by our commitment to social impact and innovation. We are reshaping the future of the workforce one opportunity at a time.

Join us on our journey to give power to learners and unlock fulfilling careers that drive positive change in their communities and beyond.

We are hiring an Employer Implementation & Onboarding Manager to lead the successful launch of Clasp programs with our employer partners. This role owns the experience from signed partnership → program launch → operational activation. You will guide employer partners through onboarding, coordinate cross-functional internal teams, and ensure new programs launch successfully and deliver value quickly. This role sits at the center of Clasp’s partner ecosystem and requires someone who can drive execution across teams, influence stakeholders without formal authority, and establish the operational cadence that ensures successful implementations.

The ideal candidate is both operator and relationship builder — someone who can manage complex launches while building trust with employer partners and internal teams.

• Own end-to-end onboarding and implementation of Clasp programs with employer partners from signed partnership through program launch and operational activation

• Develop and manage implementation plans, timelines, and milestones to ensure successful and timely program launches

• Serve as the internal quarterback for partner launches
  , coordinating cross-functional teams across Partnerships, Product, Engineering, Marketing, and Operations

• Develop a strong understanding of Clasp’s platform
  , data models, program configurations, and operational workflows in order to guide implementation decisions and ensure partner needs align with platform capabilities.

• Drive cross-functional execution and accountability
  , ensuring internal stakeholders meet deadlines and resolving blockers that could impact launches

• Guide employer partners through onboarding and activation
  , delivering training, resources, and support to ensure successful program adoption

• Lead discovery conversations with partners to understand operational processes, data requirements, and program structures, translating those needs into scalable implementation approaches aligned with Clasp’s platform.

• Build strong relationships with employer stakeholders
  , helping identify internal champions and driving engagement with Clasp programs

• Identify risks early and proactively implement solutions to keep implementations on track and ensure successful launches

• Establish and manage implementation operating cadence
  , including internal coordination, partner milestone tracking, and progress reporting

• Bridge technical and partner-facing teams by turning platform capabilities and constraints into clear, actionable guidance for Partner Success teams and employer partners.

• Translate partner needs into actionable requirements for Product and Operations teams to improve the platform and onboarding experience

• Improve and scale implementation processes and playbooks to support Clasp’s growing employer partner ecosystem

• 3+ years of experience in implementations, onboarding, partner success, or program management

• Experience managing complex partner or customer implementations

• Experience working closely with product and engineering teams to scope…