Manager of Engagement

JVS is a non-profit, non-sectarian agency. Our mission is to empower individuals from diverse communities to find employment and build careers; and to partner with employers to hire, develop and retain productive work forces.

JVS provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. JVS assists employers in their search for well qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce.

Under the leadership of the Director of Employer Engagement, the Manager of Employer Engagement builds and maintains strategic relationships with employers to connect them with JVS/Mass Hire Downtown Boston services, ensuring high‑quality business engagement, job matching, and customer satisfaction. The role leads outreach, market research, hiring events, and candidate referral efforts to meet organizational performance goals and align employer needs with JVS workforce services.

As a member of the Business Relationship Specialist Team, this role helps drive cross-agency efforts to forge, expand, and maintain relationships with employers across all industries –especially with employers who offer high quality family-sustaining jobs. S/he will continually survey the labor market environment and identify growing markets and sectors. S/he is responsible for ensuring high quality services to business customers including: developing and maintaining excellent business and employer relationships on behalf of the agency, working collaboratively with the JVS Business Services team to understand and align employer efforts with the greater agency strategy and existing employer relationships, and providing direct value added services to business customers including marketing and outreach, orientation, information and service referral, candidate screening and referral, outplacement services and various other employment-related services.

The Manager serves as an active member of the JVS and Mass Hire Downtown Boston team, thereby equitably contributing to team performance goals and working to support the overall mission and philosophy of JVS.

• In conjunction with the JVS Business Relationship Specialist Team, identify key employers and develop responsive strategies to connect job seekers with employer hiring needs.
• Develop and maintain strong employer relationships by communicating regularly with employers, both virtually and on-site, to represent all JVS programs, assess employer workforce needs and job requirements and connect employers to JVS/Mass Hire Downtown Boston business services.
• Represent Mass Hire Downtown Boston on committees related to employer relations issues, attend and participate in conferences, etc. as part of the statewide One-Stop Career Center network.
• Participate in team efforts to obtain, interpret and effectively respond to customer satisfaction data.
• Provide leadership to Career Navigators across the agency and exemplify conflict resolution and problem-solving capacity in a professional and productive manner.
• Serve as an expert on the labor market and be able to share that expertise with Career Navigators and job seekers. Develop this expertise by asking employer targeted questions and actively listening to their responses, reading business journals and other economic publications, podcasts, newsletters, etc. that provide current information about areas of employment growth/reduction that may affect Boston area workforce.

• Drives Career Center efforts to meet metrics for employer services established in the Mass Hire Downtown Boston charter and owns the outcomes for goals assigned.
• Designs, develops, and executes programs, projects and events that successfully connect JVS and Mass Hire Downtown Boston job seekers to relevant employers, including Recruitment sessions, On-site Interviews, Industry Briefings, Career Fairs and other special recruitment efforts in coordination with the Business Relationship Specialist team and the Director…