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Senior Manager, Operations Integration & Support
Job in
Boston, Suffolk County, Massachusetts, 02133, USA
Listed on 2026-03-12
Listing for:
Hilton
Full Time
position Listed on 2026-03-12
Job specializations:
-
Business
Business Management, Operations Manager
Job Description & How to Apply Below
This is your chance to be part of our Hotel Operations team that oversees the daily functions of our Americas managed hotel portfolio As the Senior Manager, Operations Integration & Support, you will help support and drive initiatives that enhance the guest experience and operational excellence across Hilton's U S , Canada and French Polynesia US, CAN, & FP managed hotels On the Ops Integration & Support team reporting to the Senior Director, Ops Integration & Support, you will build relationships across corporate and hotel teams to collaborate and develop solutions in support of the Hotel Operations US, CAN, & FP team and managed hotels in the region As the trusted advisor to SVP, Hotel Operations US, CAN, & FP, you will manage the rollout and implementation of annual initiatives, engage and communicate with key stakeholders, and analyze data to create clear stories to support and improve performance
** HOW WE WILL SUPPORT YOU*
* Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
+ Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
+ Hilton Shares:
Our employee stock purchase program ESPP you can purchase Hilton shares at a 15 percent discount
+ Paid parental leave for eligible Team Members, including partners and adoptive parents
+ Mental health resources including free counseling through our Employee Assistance Program
+ Paid Time Off PTO
+ Learn more about the rest of our benefits (Use the "Apply for this Job" box below). hilton com/us/en/benefits
At Hilton, we believe every Team Member is a leader We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate
Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans
** HOW YOU WILL MAKE AN IMPACT*
* Your role is important and below are some of the fundamental job duties that make your work unique
** What your day to day will be like:*
* + Support the development and implementation of short and long term initiatives that are aligned with regional and enterprise goals
+ Track progress towards goals by partnering collaboratively with cross functional stakeholders, providing regular status updates to SVP Ops, US, CAN & FP, and seeing initiatives through from inception to completion
+ Prepare materials and presentations for operations leadership meetings and follow up on action items to track and meet desired outcomes
** How you will collaborate with others:*
* + Act as a trusted advisor and strategic partner to the SVP Hotel Operations US, CAN, & FP to develop and execute on initiatives
+ Collaborate with the Senior Director and broader Ops Integration team to implement initiatives and share best practices
+ Engage with cross functional teams to ensure property level and Hotel Operations team feedback is integrated into corporate initiatives
** What projects you will take ownership of:*
* + Conduct data analysis to identify opportunities and support decision making
+ Use and track data to provide regular updates to leaders on key strategic initiatives
+ Facilitate working sessions to gather insights, brainstorm solutions, and build alignment
+ Develop clear recommendations and business cases to support initiatives
+ Support implementation of enterprise programs, partnerships and activations into hotels across the region
** WHY YOU'LL BE A GREAT FIT*
* ** You have these minimum qualifications:*
* + Six 6 years of work experience
+ Three 3 years of project management experience, including strategic initiative implementation and stakeholder communication
+ Five 5 years of hospitality experience
+ Proficient in Microsoft Suite
+ Willing to travel up to 20%
** It would be useful if you have:*
* + BA/BS Bachelor's degree
+ On property hotel experience at the Director level
** WHAT IT IS LIKE WORKING FOR HILTON*
* Hilton, the 1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world class brands hilton com/us/en/brands Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100 year history Hilton is proud to have an award winning workplace culture and we are consistently named among one of the World's Best Workplaces Check out the Hilton Careers blog hilton com/us/en/blog and Instagram instagram com/hiltoncareers/ to learn more about what it's like to be on Team Hilton
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with…
Position Requirements
10+ Years
work experience
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