Operations Lead

We’re looking for a high-potential Operations Lead to help build and scale our U.S. operations in an entrepreneurial, high-growth environment. We actively support customers nationwide, so core processes are in place, but many areas need fine-tuning and improvement. This role is not for someone who expects everything perfectly documented and handed to them – it’s for a builder who can strengthen operations, optimize workflows, and keep the business running smoothly.

You will be hands-on from day one, solving problems, coordinating partners, and improving processes behind the scenes. Over time, you’ll help design the operating model, build infrastructure, and grow into a leadership role shaping how our U.S. operations function. We are looking for someone hungry, humble, smart, and adaptable – someone who knows what good looks like and wants to raise the standard.

This is a build-and-scale opportunity with significant runway for growth.

• Take full ownership of the core operational backbone of the business
• Ensure the right product is in the right place at the right time with the right quality
• Oversee logistics, supplier coordination, order flow, and execution discipline
• Support procurement activities, supplier relationships, and commercial alignment
• Help monitor product quality standards and support supplier visits or audits when needed
• Identify risks early and solve issues before they impact customers or performance
• Step into whatever is required to keep the business running smoothly

• Evaluate current processes and strengthen areas that lack structure or clarity
• Introduce practical systems, reporting, and operational controls
• Improve visibility around cost, service levels, and supplier performance
• Bring operational rigor without creating unnecessary bureaucracy
• Continuously improve how work gets done as the company scales

• Work closely with Sales, Purchasing, Quality
• Act as a central point of coordination across internal teams and external partners
• Align execution with commercial priorities
• Create clarity in environments where priorities are shifting

• Take ownership of planning and operational strategy
• Help shape the long-term operating model for the U.S. business
• Build and lead an operations team as the company grows

• Hungry:
  Ambitious and motivated to build something meaningful
• Humble:
  Team first, low ego, willing to roll up your sleeves
• Smart:
  Analytical, resourceful, and quick to learn
• Adaptable:
  Comfortable with ambiguity and evolving priorities
• Bias to action:
  You do not wait for perfect direction. You move.

• You have worked in a fast growing or entrepreneurial environment
• You have helped build structure where it did not fully exist
• You understand what strong operations look like and want to implement that standard
• You want real ownership and accountability, not just a title

• Strong organizational and problem-solving skills
• Sound commercial judgment
• Ability to manage multiple priorities in a fast-paced setting
• Data driven mindset with strong attention to detail
• Proficiency in Excel and core operational tools

• You are joining at a pivotal phase and what you build will directly shape the business
• You'll have meaningful ownership and visible impact from day one
• There is significant runway for growth, and this role can evolve into senior operational leadership
• For the right person, the ceiling is high