Business Services Representative; Small Business Specialist

Overview

Forever Strong. What sets First Citizens apart Strong leadership, enduring values and a commitment to helping people and businesses prosper.

The Business Services Representative is responsible for providing cash management solutions to commercial and business banking relationships. This role delivers a full range of business deposits and related services to clients. The BSR partners with Business and Commercial Bankers as a subject matter expert in business deposits and related business services and also self-sources new business opportunities.

The essential functions of the job include, but are not necessarily limited to, the following:

• Partnering with business and commercial bankers on joint calls to clients and prospects, as a subject matter expert in business deposits and treasury solutions.
• Business development, networking and establishing referral sources to generate new business opportunities.
• Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs.

• Sales Outreach
  :
  Self-starter that is disciplined enough to manage daily calling activity to achieve required results.
• Communication Skills - Interpersonal
  :
  Comfortable and confident with proactively engaging in conversation.
• Customer Service Skills
  :
  Builds trust and confidence with clients.
• Adaptability
  :
  Has the ability to learn and adapt quickly to new information and technology.
• Teamwork
  :
  Strives to build strong working relationships with those on their team as well as cross-functional relationships.
• Influence
  :
  Capable of building rapport with different personalities to drive positive results.

Bachelor's Degree and 2 years of experience in Sales or financial services sales OR High School Diploma or GED and 6 years of experience in Sales or financial services sales.

Preferred Area of

Experience:

Business development, business banking, lending, merchant services, treasury management.

License or Certification Type:
Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.

• Application of a structured sales process
• Providing financial guidance and expertise
• Financial literacy
• Knowledge of retail and wealth solutions referred
• Knowledge of business deposit and cash management solutions
• Business development
• Networking and building centers of influence

If hired in Massachusetts, the base pay for this position is generally between $78,000 and $90,000 per year. Actual starting base pay will be determined based on skills, experience, location and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at