Operations Analyst - Early Careers

Winter 2026 Start

Location:

Boston, MA

Additional Details:
This is a Boston based opportunity with a 4 day in office expectation (Monday - Thursday) with 1 day remote (Friday). At this time, Wayfair will not sponsor applicants for employment authorization for this position for the following work visas: STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN.

Wayfair is continuing to expand our commitment to hiring and supporting talent early in their careers, focusing on filling opportunities with experienced graduates who have up to 3 years of experience. Wayfair’s Operations organization is revolutionizing the customer experience through the development of a proprietary logistics network and optimization platform that manages inventory from overseas factories to customer’s front door. This team works directly with suppliers, vendors, and customers to provide new levels of efficiency and performance.

They also interact internally with Product, Engineering, and Business Intelligence teams to generate the core analytical insights that enable Wayfair to tackle transportation, warehousing, and delivery challenges. As an Analyst, you’ll develop and execute strategies that generate competitive advantage for Wayfair, and the results of your findings will improve the day‑to‑day efficiency of a complex and sophisticated global supply chain.

We are looking for analytical, action‑oriented, and collaborative individuals that can translate business problems to actionable insights and data‑driven solutions to influence operational results. Successful individuals in this role excel at both qualitative and quantitative analysis while also being eager to communicate upward and outward to tell a concise story.

• Manage processes and drive engagement with key cross‑functional partners
• Leverage analytical methods and visualization to translate data sets into actionable insights to drive business decisions and outcomes
• Conduct ad hoc analyses and build reporting in Google Sheets
• Communicate regularly with cross‑functional partners to understand the health of Wayfair’s supply chain network and determine ways to break down problems into action‑oriented solutions
• Develop and drive adherence to sustainable long‑term performance management frameworks to improve performance across multiple process paths in our supply chain
• Monitor key performance indicators and assess how we’re making progress against our core metrics and OKRs
• Work cross‑functionally with a variety of teams including Warehousing, Transportation, Technology, and Supplier facing teams
• Willingness to travel 25–50% of the time for business needs

• Network Planning and Orchestration:
  The Network Planning and Orchestration team is a part of Network Management (NM), sits at the heart of Wayfair’s supply chain. They play a key role in planning, coordinating, and managing performance across Warehouses, Transportation, and Technology to ensure SLAs are met and customer orders flow smoothly. NM sets SLAs for the network to optimize Speed, Cost and Capacity, performance manages teams against these and stands up process improvement projects to optimize the network around these SLAs.
• Global Supply Chain:
  Wayfair's Global Supply Chain (GSC) team is a network of interconnected global departments that support the journey of a product once an order is placed. This includes teams that manage all aspects of the Transportation & Delivery function, teams that support the frontline operations, and teams that manage and monetize Returns & Incidents. The objective of the GSC team is to get orders to customers' homes quickly, reliably, and conveniently, while enhancing the customer experience by preventing and reducing product defects.
  
  As a part of the GSC team, you will have an important role in accomplishing our mission: delivering cost‑efficient perfect orders at scale.
• Global Service:
  The global service teams are responsible for setting the standards on how we deliver an excellent experience to our customers. We identify customer channel disconnects, drive improvements for a smooth and frictionless customer experience, recommend technology…